Returns & Exchanges
At Peet's Coffee, we strive for the highest quality in every roast, but if you are not satisfied with your purchase, we are here to help. Due to the perishable nature of our coffee, we accept returns on non-perishable equipment and offer resolutions for quality issues with our beans.
Contact Customer Care
Reach out to our support team within 30 days of your purchase date via our website or phone to initiate a return request for gear or to report an issue with your coffee.
Verify Product Condition
Ensure that any brewing equipment, drinkware, or accessories are in their original, unused packaging to be eligible for a full refund.
Ship Items Back
Pack your items securely and use the provided return shipping label to send your merchandise back to our distribution center for inspection.
Receive Refund or Replacement
Once your return is received and processed, a credit will be applied to your original method of payment, or a replacement shipment will be dispatched for damaged goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing